
Information Technology / Management
Brazil

Information Technology / Management
Brazil
Information Technology, Internet & Business Administration. Experience: Information Architect at Terra Networks, Project Manager and Architect at DBurns Design (USA), Software Quality Assurance at Hewlett Packard. ITIL Foundation v3 certificate
Project Management, Internet, Logical Thinking, ITIL (Information Technology Infrastructure Library), IT Service Management, Information Technology Governance, Online Marketing, Web 2.0, User Experience, Information Architecture, Process Improvement and Analysis, Process Management and Development, Software Project Life Cycle, Capability Maturity Model (CMM) & Capability Maturity Model Integration (CMMI), Metrics Development, Collect and Analysis, Microsoft Project, Test Execution, Mathematics.
(Privately Held; TRLY; Internet industry)
October 2009 — Present (3 months)
Elaborated website specification documents, sitemaps and wireframes; Elaborated documents for web designers and software developers regarding the web site; Participated in project meetings to understand the project needs and to present the wireframes.
(Information Technology and Services industry)
October 2007 — March 2009 (1 year 6 months)
Managed projects until its completion, including the management of the people involved; Tested web sites before and after its delivery; Participated in project meetings to understand customer needs regarding the web site; Elaborated structural maps for web-based software development and maintenance of existing web sites; Elaborated documents for web designers and software developers regarding the web site; Presented to customers the web site architecture and maps built on Visio.
(Automotive industry)
March 2007 — September 2007 (7 months)
Received payments and issued receipts, refunds, credits, or change due to customers; Answered customer's questions and provided information on procedures or policies; Reviewed and assisted with problems related to invoices; Dealed with a diversity of professionals, clients, and staff members; Developed, reviewed and analyzed reports; Scanned / added scanned invoices in the company's system.
(Information Technology and Services industry)
August 2003 — January 2007 (3 years 6 months)
Executed project audits; Participated in internal and formal assessments; Identified and developed improvement, preventive and corrective actions in processes; Developed and presented periodical reports to Senior Manager and project teams; Participated in elaborating and approving software process improvement; Participated in process improvement group (SEPG); Identified inconsistencies in projects (process adherence); Identified process improvements; Responsible in developing, analysing, mapping, revising, training and maintaining CMM process; Focal point in external partners relationship; Reported software quality assurance/process improvement activities and status with Senior Manager and SEPG coordinator; Provided internal consulting regarding process; Measured and reported the process and projects maturity level evolution; Planned software quality assurance activities; Collected, consolidated and presented project and software quality assurance metrics; Trained team members on company`s CMM process; Implemented CMM practices in the organization; Participated in CMM level 2 project of Hewlett Packard, as SQA main function; Participated in CMM level 3 internal assessment and mentoring, as evaluator member of Hewlett Packard - Software Operation Division.
(Information Technology and Services industry)
May 2001 — July 2003 (2 years 3 months)
Revised, created and updated software documents, as test plans; Prepared test environments; Executed test plans, exploratory/adhoc testing, manual and automated testing; Generated and collected software quality metrics; Documented bugs in bug tracking tools;
Worked with software developer to identify and understand problems; Prepared summaries and test status reports; Reviewed user and software designer documentation; Tracked bugs; Reported testing results; Participated in project meetings.
Bachelor , Business Administration - emphasis in Information Technology , 2003 — 2006