Maurício Silva, CSSBB, CBPP®
Project Manager na Archer Daniels Midland
- Location
- São Paulo Area, Brazil
- Industry
- Management Consulting
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Maurício Silva, CSSBB, CBPP®'s Overview
- Current
-
- Project Manager at Archer Daniels Midland
- Past
-
- Instructor Training Courses in Executive BPM at ELO Group
- Senior Consultant at ELO Group
- BPM Consultant at Gaia
- Senior Process Analyst at Bonagura
- Senior Process and Quality Analyst at Recall
- Customer Support Analyst at Recall
- Trade Representative at Universal Music Group
- Call Center Attendant at Bradesco
- Education
-
- Centro Universitário Nove de Julho
- Universidade Presbiteriana Mackenzie
- Connections
-
411 connections
- Websites
Maurício Silva, CSSBB, CBPP®'s Summary
Mauricio has professional experience of ten years of which five of them devoted to case management and its most diverse developments.
Mauricio is certified as Black Belt in Six Follow (CSSBB) and I worked on several projects to change management with an emphasis on implementation of new concepts of production management applied to services such as 5S's, Takt Time, PCP, FMEA, CEP, 5W2H , PDCA, DMAIC, DFSS, Ishikawa, Pareto, among others. During this period I worked on projects in all types of customers and business segments can be assigned projects at McDonald's, CEF - Caixa Econômica Federal, Volkswagen, Ford, Marítima Seguros, Vivo, among others ..
Among the projects on which he worked acquired broad experience in integrated management systems with emphasis on deployment projects, parameterization, development and customization of ERP's like Protheus (Microsiga), Datasul (EMS 2.0 and EMS 5.0), SAP, RM, Starsoft, LINX among others.
As a consultant, Mauricio has developed projects for companies like CCEE (Chamber of Commerce Electrical Energy), Bunge Alimentos, Cielo, Honda Bank, DaimlerChrysler, Itaú Bank, Redecard Embracon, Vivo, Sabesp, Bradesco, among others.
Mauricio also works as an instructor specializing in Business Process Management (BPM) and Lean Six Sigma.
As academic training he received a degree in Comunication Social - marketing and advertising from Mackenzie University and a second degree in Management Analysis at the University Nove de Julho .
Specialties
• Setting strategic for organizational transformation implementation through the business processes management;
• Organizational environment preparation for management oriented by business process;
• Value chain definition and modeling;
• Indicators monitoring processes definition;
• Definition and training for process owners;
• Training teams for implementation and management processes;
• Planning for governance processes;
• Office processes implementation;
Maurício Silva, CSSBB, CBPP®'s Experience
Project Manager
Archer Daniels Midland
Privately Held; 10,001+ employees; ADM; Food Production industry
April 2011 – Present (11 months)
Instructor Training Courses in Executive BPM
ELO Group
Partnership; 51-200 employees; Management Consulting industry
July 2009 – April 2011 (1 year 10 months)
Instructor training course on BPM Executive by ELO Executive Education
The Executive Training course in BPM is already in its 10th class. The course presents the main issues associated with BPM in depth enough that analysts and managers can use the process approach as a management tool.
Search, thereby preparing professionals to develop concrete efforts to support the actions of BPM in their organizations, as well as facilitate the transformation so aligned with their strategic objectives.
Some topics covered during the course:
• Concepts and Overview of Processes and Process Management (BPM - Business Process Management)
• Deployment Strategy and its connection with processes
• Project Planning Process Transformation
• Understanding and Modeling Processes
• Analyze and Redesign Processes
• Technology
• Manage processes on a day-to-day
• Trends in BPM
Senior Consultant
ELO Group
Partnership; 51-200 employees; Management Consulting industry
May 2009 – April 2011 (2 years)
Construction of flowcharts, process narratives and risk matrices;
Proposed new organizational structure based on the value chain;
Aid in the creation of framework for redesign of the processes of innovation in management and product development based on principles of stage-gates, M & A, among others.
Project survey, Modeling, Analysis and simulation of processes to support decision making in project design and remodeling
Defining mechanisms for governance initiatives in BPM, particularly for the creation of Office Procedures.
BPM Consultant
Gaia
March 2009 – June 2009 (4 months)
Diagnosis and design of current processes, identifying interfaces, bottlenecks, duplication of work, among others;
Integration of the processes involved: suppliers, customers and executives to improve processes;
Proposal for a new organizational structure based on the value chain, quality assurance processes for modeling;
Analysis of current processes of the company for the development and restructuring of the chain of processes, mapping of risks, systems, organizational units;
Senior Process Analyst
Bonagura
Privately Held; 1001-5000 employees; Financial Services industry
April 2008 – March 2009 (1 year)
Planning and control targets for completion of stages of deployment accompanying performance indicators;
Preparation of templates used in the documentation project, and instructions for use and location of documentation;
Development of mapping of processes and documentation of the settings (Standards and Procedures);
Establishing standards and procedures every day, training of users involved in projects, documentation of customizations to be held on the projects;
Responsible for passing the project area footprint for BPO (business process outsourcing);
Monitoring the initial operation until stabilization;
Meeting with clients to Feed-back projects and presentation of the implementation schedule;
Weekly meeting with the board to show the progress of projects;
Management of third parties in deployment projects;
Senior Process and Quality Analyst
Recall
Privately Held; 1001-5000 employees; BXB; Information Services industry
December 2004 – April 2008 (3 years 5 months)
Structuring of the department of Standards and Processes Group;
Elaboration of Normative Instruction (Policies);
Survey and mapping processes;
Documentation of the settings (Manuals, Standards and Procedures);
Deployment of Six Sigma methodology to optimize operational processes;
Use of PDCA for project control;
Implementation and management system for workflow approvals and control versions of standards;
Preparation of templates of documents used in the project;
Implementation and management of Electronic Document Management (GED);
Customer Support Analyst
Recall
Privately Held; 1001-5000 employees; BXB; Information Services industry
January 2004 – December 2004 (1 year)
Support reporting,
Preparation and monitoring of general controls,
Generation of worksheets and texts to the organization of the processes of the unit,
Provide user support on the use of software, hardware and systems
Tracking Customer Billing
Trade Representative
Universal Music Group
Public Company; 5001-10,000 employees; VIVEF; Music industry
April 2002 – September 2003 (1 year 6 months)
Management of external and internal teams,
Participation, development and implementation of the Business Plan and Strategic Planning, Marketing
Leadership in the process of organizational change and marketing repositioning,
Training vendors and ancillary merchandising,
Creation of scientific analysis to assess the real potential of the regions and markets, Review of marketing viability of launching new brands and products,
Analysis of competition by subsidizing retail auditing of decisions of the board of Products.
Product launches,
Meeting performance evaluation,
Reformulation and innovation in sales strategy,
Participation and project implementation loyalty ADD (Before, During and After the sale)
Negotiations of major outsourcing contracts,
Call Center Attendant
Bradesco
Privately Held; 10,001+ employees; Banking industry
August 2000 – March 2002 (1 year 8 months)
Oversee teams in attendance at the receptive field of credit cards
Focus on results and developing people,
Monitor employees' connections and apply feedback from the observed points for improvement,
Undertaking work with the team focused on results, Responsibility in the transfer of product information to the assistants with the aim of enabling them,
Daily supply of sheets of controls results and / or absenteeism, quality of staff, daily control of information
Maurício Silva, CSSBB, CBPP®'s Education
Centro Universitário Nove de Julho
Especialização, Analises Gerenciais
2007 – 2009
Universidade Presbiteriana Mackenzie
Bacharel, Publicidade e Propaganda
2000 – 2004
Maurício Silva, CSSBB, CBPP®'s Additional Information
- Websites:
- Groups and Associations:
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ABPMP- Brasil (Association of Business Process Management Professionals)
-
- Honors and Awards:
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Certified Business Process Professional (CBPP) certified by ABPMP International
Certified Black Belt in Six Sigmal (CSBB) certified by FIA - Fundação Instituto de Administração
Contact Maurício for:
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- reference requests
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