
IT Specialist at IBM
Brazil

IT Specialist at IBM
Brazil
Graduate (ongoing) in information systems at Faculdade de Informática e Administração Paulista (FIAP).
HP Peregrine Service Center, Connect-IT, Get-IT Specialist
[ PROGRAMMING ]
PHP, J2SE, JSP, C, C++, HTML, DHTML, XML, JavaScript, VB, Delphi.
[ / PROGRAMMING ]
[ DB ] MySQL, PostgreSQL, SQL Server 2005, DB2, Sybase[/ DB ]
[ CASE TOOLS ] Rational Rose, Requisite Pro, Visual Paradigm, ERwin, DBDesign [/ CASE TOOLS ]
[ OS ] Windows, Linux, Unix, MAC OS [/ OS]
ITIL® Foundations Certified V2 - EXIN®
Knowledges in PMI and CMMI.
(Public Company; IBM; Information Technology and Services industry)
June 2008 — Present (1 year 7 months)
Acting as IT specialist in TIM (Technology Integration & Management) area, supporting HP Peregrine Service Center, Connect-IT and Get Services systems.
Developing, managing and implementing new systems for internal and external clients/customers such as Carrefour, Banco Real, TAM, Leroy Merlin, Camargo Correa, FIAT, Ambev, Ticket, Globo and others. Also, implementation and use of ITIL practices.
(Public Relations and Communications industry)
May 2007 — May 2008 (1 year 1 month)
Acting as systems analyst, responsible for maintaining services of infrastructure, update and maintainance of our website, development of new systems, network administration, security administration and training new end-users.
(Privately Held; Public Relations and Communications industry)
April 2006 — April 2007 (1 year 1 month)
Web systems development and end-user support.
(Public Company; 10,001 or more employees; Banking industry)
January 2005 — December 2005 (1 year )
(Privately Held; 1-10 employees; Architecture & Planning industry)
June 2004 — November 2004 (6 months)
College , Information Systems , 2006 — 2009
Technical , IT , 2003 — 2005
High School , 2002 — 2003
High School , 1989 — 2001
ITIL, COBIT, PMI, UML 2.0, Virtualization, Sustainability
ITIL® Foundations Certified
Winner of first stage of IBM Mainframe Contest (Brazil)