João Paulo Martins de França

Current

Site Systems Lead - Brasil at Shell Brasil Ltda

Past

Site Systems Application Specialist at Shell Brasil Ltda
Retail Automation Analyst at Shell Brasil Ltda
Intern at Shell Brasil Ltda

see less...

Education

Universidade Federal do Rio de Janeiro
Universidade Estácio de Sá

Recommended

3 people have recommended João Paulo

Connections

251 connections

Industry

Oil & Energy

Websites

My Company

João Paulo Martins de França’s Summary

IT professional with 8+ years experience in application support and services management, mainly focused on geographically dispersed gas stations automation systems and local head office applications.

Responsible for SLA and KPIs definitions and follow-up, with large experience in managing and leading external suppliers resources.

ITIL Foundation certified, with strong analytical skills and Engineering background. Capacity to understand, change and simplify complex processes.

Good team player, working with geographically dispersed teams in cross cultural environments. Proactive attitude and can work under pressure.

Works closely with many areas within Shell: IT Projects, IT Infrastructure & Telecoms, Procurement, Engineering, Retail, B2B.

João Paulo Martins de França’s Specialties:

Fleet Management Systems, On Line Authorization, Credit/Debt Cards POS, Files Polling solutions

João Paulo Martins de França’s Experience

Site Systems Lead - Brasil

Shell Brasil Ltda

(Public Company; RDSA; Oil & Energy industry)

July 2009 — Present (6 months)

Accountable for the delivery of Site Systems support services for a predefined set of Site Systems, application's availability, performance, business continuity, compliance etc within service levels agreed with the business. Ensure that support services are delivered according to the global application support model utilising the globally approved processes in order to drive toward operational excellence.

Scope includes: Development, maintenance & review of service agreements w/ business users & vendors; ensuring appropriate end-to-end service reliability, DRPs; planning & managing relationship between Retail IT BSM, suppliers, & offshore partners; consolidation, rationalization of apps & support services.

Scope of applications: Site systems (Poller, POS, BOS, local head office applications)

Users: ~5 per site (or ~ 1000) / Sites: 200 sites

Budget: ~USD 2M

Staff (direct): 4

Suppliers: 5
Site Systems Application Specialist

Shell Brasil Ltda

(Public Company; RDSA; Oil & Energy industry)

April 2007 — June 2009 (2 years 3 months)

Highlights:

. support xHUB Brasil (Poller), Shell Monitor (Fleet Management System), Shell Card (Payment Terminal) and SITEF (local head office application)
. responsible for E2E Monitoring for Brasil Cards Authorization service, suggest and follow-up improvements to enhance service availability and stability
. responsible for application's availability, performance, business continuity & compliance
. manage service suppliers regarding KPIs and costs
. perform incident and problem management
. certificate system changes, assuring change management process is being followed
. handle complex and urgent issues
. provide 2nd level technical support, investigating and solving problems, providing training to helpdesk and customers when required
. maintain system documentation up to date
. implement improvements in existent applications according to service and business needs
. control budget allocation, identify cost reduction opportunities via standardization or adoption of new technologies

Focal point roles:

. SSO LA budget tracking and planning, liaising with 3 team leaders to obtain financial data
. SSO LA BPR monthly coordination and consolidation
. SSO LA EMV ("chip & pin") implementation, PCI-DSS compliance and cards security
. SSO LA GI-NG readiness testing
Retail Automation Analyst

Shell Brasil Ltda

(Public Company; RDSA; Oil & Energy industry)

September 2002 — April 2007 (4 years 8 months)

Highlights:

. support Shell Monitor
. support Autocaixa (Payment Terminal), ShellCard and SITEF - from February 2006 on)
. responsible for application's availability, performance, business continuity & compliance
. implemented Shell Monitor from scratch
. in 2005 and 2007, replaced B2B Fleet Management CVP Implementer during his vacation
. in 2006, managed a crisis with Monitor’s largest client, because the system had lost some hours of data in one of its home bases. Identified the root cause and was responsible to implement the action plan, which was completed on time.
. in 2005, with B2B, Procurement and Engineering areas, renegotiated some suppliers contracts, with estimated savings of US$ 170K+/year
. in 2004 and 2005, met all Shell Monitor's customers, helping them implementing the offer
. from 2002 to 2005, performed system post implement audits in ~30 retail sites throughout the country
. in 2003, participated in the scope definition and costs estimate for Shell Monitor pilot in Santiago de Chile
. in 2003, participated in Shell Monitor Knowledge Transfer, from Shell Global Solutions to Shell Brazil, in Chester (UK) and Amsterdam (NL)
Intern

Shell Brasil Ltda

(Public Company; RDSA; Oil & Energy industry)

March 2001 — September 2002 (1 year 7 months)

Highlights:

Participated on the start-up of Shell Monitor roll out

. prepared configuration & installation documentation, checklists
. suggested software bug fixes and improvements.
. close contact with Dresser-Wayne (pump manufacturer), Engelogica (local equipment manufacturer), Procomp (cards POS integrator) and international parties like Orpak (equip manufacturer from Israel) and Shell Global Solutions (UK and NL)

Other activities:

. installation, document revision, training for time management system (Timeslips)
. development of Intranet site for IT Projects, using HTML and Cold Fusion
. beta tester for Livelink
. writing of technical proposals and Shell Monitor pilot site follow-up