Team Leader, eMail & Collaboration Services
Brazil
- Current
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- Team Leader, e-Mail and Collaboration Services at IBM
- Past
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- Advisory IT Specialist at IBM
- Technical Consultant at MASTERDOM Consultoria e Informática
- Technical Consultant at SOFT Consultoria
- Trainee at TELESP - Telecomunicações do EStado de São Paulo
- Education
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- Universidade Cidade de São Paulo
- Escola Técnica Estadual São Paulo
- Externato São Francisco de Assis
- Recommended
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1 person has recommended Edson Luis Almeida - Connections
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95
connections
- Industry
- Computer Software
- Websites
Edson Luis Almeida Viana’s Summary
As a team leader for my department, the main activities I perform are related to employees matters, technical issues at customers, project management, documentation and conflict solving. At a limited basis, I also take care of people management subjects. I use the experience I have got working for fourteen years as a Lotus Domino specialist to be the technical reference for the team, helping our support analysts to troubleshoot issues on their projects and planning migrations, transitions and changes to the several environments supported. I am also responsible for the Knowledge Management process, which we host on a Lotus Quickr environment, with several customizations to meet ISO9000, eSCM and other standards requirments.
Before that, I had been working for twelve years at Premier level IBM consulting companies. I am specialized on Lotus Notes/Domino platform administration and systems development. I am also experienced at general electronic mail systems, Windows servers administration, Internet/Intranet services (SMTP, POP3, IMAP, LDAP, HTTP, DNS, etc), TCP/IP networks and interfaces for coexistence and migration of Lotus Notes with other platforms, like Microsoft Exchange and Novel GroupWise, and with relational database systems, like Oracle and Microsoft SQL. I had some opportunities to work on monitoring and managing tools, like BMC Patrol, Compuware Ecotools and IBM Tivoli, helping defining events and alerts thresholds parameters.
Edson Luis Almeida Viana’s Specialties:
I think the main specialities I have is to be a self-taught person and to be fluent (inside my escope, Lotus Notes/Domino) on both areas of Information Technology: Infrastructure and Development.
Edson Luis Almeida Viana’s Experience
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Team Leader, e-Mail and Collaboration Services
IBM
(Public Company; IBM; Information Technology and Services industry)
April 2009 — Present (9 months)
I respond for managing 5 accounts and about 40 employees of my department, as an escalation point for issues, technical reference and team lead.
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Advisory IT Specialist
IBM
(Public Company; IBM; Information Technology and Services industry)
July 2007 — April 2009 (1 year 10 months)
I was the focal point for the Lotus Domino Administration Brazil team of the Circuit City's project, so leading initially a 4 member team and, after the implementation of administrator support pools, I was indirectly responsible for about 10 support analysts working on the account.
I was also responsible for projects on some other GR and domestic accounts, as well as supporting other team members when needed. -
Technical Consultant
MASTERDOM Consultoria e Informática
(Privately Held; 11-50 employees; Computer Software industry)
February 2001 — July 2007 (6 years 6 months)
I have been a Technical Consultant at Masterdom’s customers as a systems developer for Lotus Notes and Web Browers clients , and Lotus Domino servers administration.
- Main activities at customers:
Technical reference of support, user migration and system development project teams;
Administration, Performance Tuning, Migration of hardware, software version, mail routing and data replication topologies for critical mission Domino servers;
Infrastructure implementation for Coexistence and migration of other electronic mail and collaboration systems, as Microsoft Exchange Server, Novell GroupWise and SUN SIMS;
Planing and deployment of Lotus Domino servers version migration;
Server integration with Internet protocols (SMTP, LDAP, POP3, HTTP, etc);
Technical support for VIP users;
Collaboration systems development with Lotus Notes and Internet clients audience;
Instructor for Lotus Domino Servers and Users Administration and Application Development courses -
Technical Consultant
SOFT Consultoria
(Privately Held; 51-200 employees; Computer Software industry)
May 1995 — January 2001 (5 years 9 months)
Technical Consultant specialized on Lotus softwares, besides of assisting customers with SAS, Folio and Microsoft Exchange support and development.
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Trainee
TELESP - Telecomunicações do EStado de São Paulo
(Public Company; 1001-5000 employees; Telecommunications industry)
February 1995 — April 1995 (3 months)
Trainee on Clipper programming accessing DBase data.
Edson Luis Almeida Viana’s Education
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Universidade Cidade de São Paulo
Bachelor , Information Technology , 1999 — 2001
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Escola Técnica Estadual São Paulo
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Externato São Francisco de Assis
Additional Information
Edson Luis Almeida Viana’s Websites:
Edson Luis Almeida Viana’s Interests:
Collaboration and EMail Software, Mobile Technologies.
Edson Luis Almeida Viana’s Honors:
IBM Certified Advanced System Administrator - Lotus Notes and Domino 6/6.5
IBM Certified Advanced Application Developer - Lotus Notes and Domino 6/6.5
MASTERDOM’s “Detaque Companheirismo 2004” (2004 Companionship Highlight)
Edson Luis Almeida Viana’s Contact Settings
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