
LAC Customer Reporting Senior at Hewlett-Packard
Brazil

LAC Customer Reporting Senior at Hewlett-Packard
Brazil
Programming languages: ColdFusion, ASP, Visual Basic, HTML,
JavaScript
Modeling: UML methodology, ErWin, RUP, Enterprise Architect, Visio
Database: SQL Server, Microsoft Access, Oracle (scholastic experience
only)
Office suites: Microsoft Office (including macros), Star Office
Email: Microsoft Office, Outlook Express
Others: Technical translations, customer relationship, e-commerce, logical
intelligence, foreign trade, Crystal Reports, technical reporting
(international experience)
(Public Company; HPQ; Computer Hardware industry)
March 2009 — Present (10 months)
Front office, back office and project management tasks for transition customers (reporting tower)
(Publishing industry)
December 2004 — Present (5 years 1 month)
- Translate tecnology articles and press releases from Adobe, Websense, Zebra, Lexmark
- Translate support material and books related to IT trainings to Fundação Bradesco
(Privately Held; Information Technology and Services industry)
May 2008 — February 2009 (10 months)
- Understanding of customer needs when demanding websites and portals
- Wireframes, sitegrams and fluxograms design for systems
- Analysis of usability and accessibility
- Translation of accessibility guidelines from W3C
- Documentation for user training
(Privately Held; 10,001 or more employees; Maritime industry)
June 2007 — May 2008 (1 year )
- Technical support for maerskline.com via chat, handling up to 4
customers at a time in English, Spanish and Portuguese
- Processing of Digital Certificates
PDF created with pdfFactory trial version www.pdffactory.com
- Training for Latin America’s e-commerce coordinators
- Certified as E-Commerce Expert after training in Copenhagen
- Nominated to Quality Assurance project
- Log and accomplish system errors
- Introduce best practices to the team
(Information Technology and Services industry)
2006 — 2008 (2 years )
(Privately Held; 10,001 or more employees; Maritime industry)
February 2006 — May 2007 (1 year 4 months)
- Call center attendance
- Export documentation
- Export key accounts administration
- Leadership in E-commerce projects for improving our customer
position (maerskline.com.br revision)
(Information Technology and Services industry)
April 2004 — December 2004 (9 months)
- Wrote the final report of the project “Evaluating UML Tools”
(later published).
- Tested all the UML Tools for the project.
- Principal conductor of the project “Evaluating UML Tools”.
- Translated the website from German to English.
- Contacted the president of the company presenting the best
evaluated tool within our project
(Public Company; 10,001 or more employees; Government Administration industry)
March 2002 — October 2003 (1 year 8 months)
- User support.
- Modelled and programmed ColdFusion, Visual Basic and ASP
based systems.
- Designed and deployed SQL Server databases.
- Created scripts for Crystal Reports
(Privately Held; 51-200 employees; Computer Software industry)
March 2001 — March 2002 (1 year 1 month)
- Coordinator of developers team
- Modelling web-based systems
- Programmed ASP, SQL-Server based systems
- Developed training material
Post-graduate , Management , 2008 — 2009
MBA , Management , 2008 — 2009
College , Systems Information , 2001 — 2005
College , Information systems , 2001 — 2005
Graduate , Databases , 2004 — 2004
- Scholarship due to high performance in college
In process of obtaining Italian Citizenship.
Scholarship from Unesp and from Fachhochschule Regensburg due good grades and behavior in college