About the Adaptive Case Management Group
This group will try to find a name and a definition for the expansion of existing case management.
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Seven Categories to Replace BPM social-biz.org
By now you have all heard, BPM is dead. It was loved to death,...
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Production Case Management vs. Adaptive Case Management social-biz.org
While scanning discussions of Case Management, I am seeing two...
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Focus on Customer Experience column2.com
Another week, another conference. Instead of 9,500 people in Las...
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Is the 360 Degree Customer View Still Valid? peterwhibley.wordpress.com
In a nutshell the 360 degree customer view is the ability to provide...
Most Popular Discussions
Nathaniel
ACM Article in the latest issue of KMWorld
Please read my latest article on ACM when you have a moment. Given the frothy debate on ACM and BPM recently, all comments all welcome ...
Whether you are in government, non-profit services or something commercially oriented, your business is driven by goals. Those goals may be explicitly identified and formalized, such as with Peter Drucker's management by...
Lynn
A Beginner's Hello.
Hi, my name is Lynn Jackson and I'm a Business Analyst working in IT Service Management (ITSM). I discovered ACM at the beginning of ...
Luis
The need to anticipate in ACM dynamic environments
Let’s start with a quote of General D. D. Eisenhower: “In preparing for battle I have always found that plans are useless, but planning ...
Marco
SOCIAL BPM SUMMER SCHOOL, Como, Italy – July 17-20 2012
Featuring world-renown speakers from US, Canada, and Europe: Richard Soley (OMG), Sandy Kemsley, Bruce Silver, Claudio Bartolini(HP ...
Social BPM Summer School socialbpmschool.webratio.com
The School will address the motivational, business and technical issues associated to the adoption of Social BPM practices in the enterprise and will comprise a project work developed by participants during the days of the school. The School comprises a practical project work, performed under the guidance of the Social BPM experts in dedicated sessions during the School days.
Atanu
would you use a workflow / ACM tool to process output streams from a composition engine? any thoughts or experiences?
this is in the context of prioritising the output streams or to direct it to a particular channel based on certain flags. but if we use ...
Alberto
The Intelligent Complex Adaptive System Model for Organizations
After skimming it and make a full read after I was expecting to find something more deep. The challenge "what organizational form will ...
ICAS Overview.doc - Google Docs docs.google.com
Keith
Invitation to discuss exact requirements for ACM
I have put together what I believe to be a precise minimal list of requirements for ACM. I wanted to post them all right here in the ...
Protected: Requirements for an ACM System mtubook.wordpress.com
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Peter
Empowered Customers need Empowered Employees peterwhibley.wordpress.com
It’s now generally accepted that customers are more empowered than ever. What isn’t accepted is how we deal with this. Customers have always had power. Power to take their business elsewhere. T...
Keith
What are the Values that an ACM practitioner adheres to?
In a previous discussion on requirements, it was pointed out that we probably should step back from the technology, and features of the ...
Layna
- Very likely, it's a great idea
- Not interested in ACM Awards
- Undecided, checking with my colleagues « your vote
David
Fernando Flores redux - Anyone remember "The Coordinator" and is there a place for this paradigm in the ACM context?
Hello all, I'm brand new to the group and to ACM, and I'm trying to determine whether what my company is doing has relevance and ...
